Bicycle Repair Services in East Bay, California

Recently got a 2021 Giant Trance 3 29er from MBBS. Admittedly, I got crazy lucky to get a very sought-after bike during the Covid bike shortage.

I visited this shop on a Saturday night looking for this bike. Dave found an unclear email/shipment notice from Giant or their rep and had a hunch the exact model/size could be in their next shipment. He told me he would email his Giant rep for clarification and asked me to return on Tuesday (next business day for shop) for more answers.

Tuesday morning, I returned to MBBS and Dave was not only certain that bike was coming, but expected that day. He promised the bike to me and told me he'd call when it arrived. At noon, Dave called with the good news. I came back that afternoon and they had the bike set up for my height and weight.

The bike itself is amazing compared to the dinosaur I was riding. Should've done it long ago and very glad I went with Dave's recommendation of going with 29er.

I had a great experience with Dave and the staff at My Buddy's Bike Shop. This shop like all shops right now are dealing with a serious supply and demand issue outside their control. The thing they can control is service.

Because they were willing to actually follow up on a possible shipment from Giant and keep me informed, I got the exact bike I wanted.

I highly recommend this shop.

Love this shop. They've yet to solve a problem with my rather unique non-major-brand eBike the first time, but they've worked with me each time with both diligence and a particularly note-worthy dedication to teaching the younger staff. That's a rare and positive thing in my book! Extremely knowledgeable, friendly and reliable service!

I know that the Bike store recently acquired by a new owner. Almost immediately I noticed a difference in how the store was operated and how their merchandise was presented on the show room floor. I have decided to stop coming to this location because of how poorly it was ran in the past and how inadequate their stock was for bike parts. A few days ago my father and I saw a homeless guy on the side of the road with a bicycle that had a flat tire. We pulled over and asked if he needed any help and he said that he needed a Inner tube for his bicycle. He also said that he needed to somehow get to Walmart to get a innertube. Living in Livermore I always try to support small business and My Buddy’s Bike Shop was the place to go. While we were looking for an inner tube the new owner Dave Stopped what he was doing and introduced himself then he asked us if we need any help. We explained our situation to him briefly about the man needing a inner tube, and his response was this. He walked over to the parts counter, pick out the inner tube that we needed, handed to us, and said there would be no charge today, and to pay it forward. This man has earned my business for life. I will be returning today to buy a few things for my own bicycle. I will refer everyone I know to this establishment and thank you for such a wonderful experience Dave. This business far exceeded my expectations. I also believe as a consumer that this business has integrity in all that it does and customer service that is next to none. If you are looking for a bike shop to go to. This is the place to go.

Great shop! Owner knows his stuff as well the staff. Best shop in the tri Valley for Mtb!

My road bike was skipping gears when I would climb so I figured the rear derailleur was out of adjustment but didn’t know if there were other issues. I stopped by the shop to make an appointment for an evaluation. They took the bike to quickly evaluate it. They adjusted the rear derailleur, oiled the chain and told me the chain had about 20% left on it. They didn’t charge me for this service and I will be back to have my chain replaced soon. I appreciate their service and integrity. Well done My Buddy’s Bike Shop!

I was looking for a bike for my daughter she just turn 3 . And I look all over in Modesto! Which ever body very low on stock! So i call here and very Friendly and they had a lot of bikes and I took ride up there ! To make a long story short best service ever they had to get out of the box so I pay for it !!

That was Saturday they call me up in evening hey we got your bike ready !! And the next day was Sunday I can meet you somewhere around Pleasanton that is the best service I ever had !! It’s a kids bike it’s not a $1500 bike or 2000 they treated me really well !!These days very hard to get customer service to treat you good you can’t even find it anymore when you walk in a store they don’t even know how to say good morning anymore or greets you!!! I recommend you to come here!!! Thank you for your wonderful Service!!

Absolute legend of a store. Best customer service around. It’s cool to find a bike shop run by folks who actually know about bikes. I won’t be shopping anywhere else.

Luckily they got the mechanic from the old Cyclery too so their work is solid!

My Buddy’s Bike Shop has taken the number 1 spot for Livermore’s best bike shop- 2 different visits and 5 stars each time- I look for to doing business in the future !

Good family owned business, good techs, good people, good shop, local, local riders, local single track trail advocates, great knowledge.

Super friendly staff. My bike needed new grips and a seat clamp that my kids stole off of it. I needed it done that day to take to Yosemite and they had the parts in stock and took care of it within the hour. They also checked it over and made sure that everything was working properly. Will definitely be back when I need anything bike-related.

Love this bike shop! Guys are super chill and know there stuff, nothing but good things to say about the whole MBBS crew 10/10 would recommend to anyone who needs work done on their bike or if you are looking into getting a quality bike!

Very cool shop. Not a cheap store, but great knowledge and good deals on 2018 bikes. My son was able to test ride a bike and found out it was 20% off. He could actually afford it with christmas money!

Very nice shop

I stopped by here for a spare tube after hearing good things about the shop from coworkers. I ended up chatting with Todd for about 10 min and he educated me regarding a few components questions I had (knowing I wasn't looking to upgrade currently). Todd's goal was to ensure I was making the best decisions and he gave me his professional advice even if that didn't lead to an immediate sale. I definitely got the vibe that this is a community bike shop which is looking to build lasting relationships with customers.

Wow, just wow. This shop blew my expectations WAY out of the water. This place is what a bike shop is ALL ABOUT. I've been to many shops in my 25 some years of riding and this place has hands down the most friendly, honest and professional staff I have ever experienced.

They fixed my bike in UNDER 2 HOURS. That is honestly unheard of and they take time to chat it up with their customers. They all honestly felt like riding buddies I've known for years, staying true to their name. They didnt overcharge me, they didnt even take my money when I asked for spare parts, just told me when I need it come back and they will have me covered. 5 stars is no where near enough to give this place.

Side note I bought these guys beer too for their amazing customer service and they gave me a bunch of beer in return that they received earlier as a gift. Super kind of them. My expectations for a bike shop will probably never be the same again after that!

I've just started cycling again after a long break and am new to the area. Since I ride a Giant road bike I checked out My Buddy's Bike Shop and their staff is knowledgeable, helpful, and very accommodating. Since then I've been in several times, whenever I need something I plan a pit stop at the shop during my ride to take care of it en route - great shop!

Everyone is extremely friendly and great customer service! I know pretty much nothing about bikes and they were able to explain parts and bike specs to me without losing me! This shop is going to great if they keep it up!!

By far the better of the two bike shops in Livermore. This one is a lot smaller and doesn't have as much stuff but the staff is much more attentive and nice. They carry toddler bikes up through high end my and road bikes. This has become my go to place for parts and Nick nacks, haven't tried maintenance yet. Will save that for another review.

Superb shop for mountain bikers and roadies alike. They carry Giant and Santa Cruz plus great selection of accessories. They are family friendly and great with kids bikes. Check them out!

I have been to 6 bike stores in 2 different cities and this one was the best. It has great customer service and has everything you need for great prices.

Most helpful shop team I’ve ever worked with! Highly recommend their maintenance service. They know their stuff!

They have been extremely helpful to me. Providing great customer service and selection at an affordable rate. They are always my first choice.

My favorite bike shop. Knowledgeable and very helpful.

They fixed and cleaned my bike for less than Livermore Cyclery. It's a smaller place, but they do great work. The personable staff remembers
you. I've found my new bike shop.

Did a great job servicing my FOX parts! Simply the best bike shop in the area!

Friendly, timely, cost-competitive, and knowledgeable! Great team, Todd, Jenner & Chris, keep up the good work and thank you for spending the time with my twin son's, getting us all sorted out!

Definitely the best bike shop , great customer service very kind and helpful and very nice people.. thank you so much todd...

Customer service is the best here.

Todd did a great tune-up on my mountain bike. These guys know their stuff!

Excellent service great prices, best bike shop in the bay

Extremely helpful bike shop, helped me dial in my gears.

Super helpful, nice shop. Thanks!